Current payment status
Billing available in Sendiro operates in simulation or PayPal Sandbox. No Live charges are made and no tax invoices are issued. A Sandbox approval is a test, not a real payment. Use only the appropriate test accounts and credentials in that environment.
The operator’s identification appears on the Contact page. Any real charge requires prior disclosure of billing details, payment methods, total price and applicable taxes, and the customer’s express acceptance. This policy does not authorize a charge on its own.
Plans and quotas
Marketing and Transactional have separate allocations. The Free plan supports resource preparation and authorized tests within its limits; it does not by itself enable audience campaigns or active automations. Check the effective allocation, limits and status of each product in the workspace.
A commercial offer must identify currency, frequency, capacity, taxes and any additional charges before acceptance. Changes to prices or recurring conditions will be communicated in advance where required and will not retroactively alter a confirmed period.
Monthly sending quotas reset on the first day of each month at 00:00 UTC without rollover, independently of the subscription anniversary. Changing plans, renewing or canceling does not reset usage. Messages accepted by the transport consume capacity even if they do not reach the inbox; pending operations may reserve capacity.
Capacity changes and renewal
Additional capacity is not purchased automatically when usage exceeds a limit. Operations that exceed a limit may be blocked until capacity is released or an increase is confirmed. A recurring increase must show its price, capacity and effect on the next cycle before the buyer approves it.
A recurring subscription, when enabled and accepted, continues at the confirmed frequency and conditions until canceled. The renewal date and monthly capacity are separate concepts; a quota reset does not mean a new billing period has started.
Returning from PayPal in the browser is not proof of a completed operation: Sendiro must verify it. Review the history and status before repeating a pending attempt. A change does not replace confirmed conditions until the required verification is complete.
How to cancel
The owner can use the cancellation option available in Billing. If it is missing or fails, write to support from the account address and identify the workspace and operation without sending payment credentials. The request will be reviewed to verify authority and confirm its effect.
Supported cancellations preserve access through the end of the confirmed period. When paid Marketing ends, Free applies. Resources are not automatically deleted: growth is restricted if they exceed the quota. Cancellation does not delete recorded usage, data or the account; account closure requires a separate request.
Refunds and discrepancies
Simulation and PayPal Sandbox operations do not transfer real money or create real amounts to refund. If you identify a real charge that appears related to Sendiro, report it for investigation; a test operation does not establish that the charge is valid.
Refund requests are reviewed individually. Explain the reason and provide the operation details; Sendiro will assess the charge, service provided and circumstances reported, then respond with the review outcome. There is no automatic refund based on a fixed number of days or blanket rejection rule. Mandatory withdrawal, refund and other remedies under the applicable law and contractual relationship are preserved. This review does not condition or reduce those rights.
To report an unrecognized, duplicate or incorrect charge, send support the date, amount, currency and operation identifier. Do not send full card numbers, passwords or tokens. Keep your receipt and review the response before paying again. Available rights and channels with payment providers and competent authorities remain in place.